I've placed an order online, when will i receive it?
A pre-ordered item will display an estimated dispatch date. If you have placed an order which contains pre-order items, delivery will be made within 3-5 working days from the estimated dispatch date, however if we can send this to you early we will! *If you have placed an order which contains a pre-ordered large or high value item, delivery will be made within 1-7 working days from the dispatch date.
68彩票网注册Your order will be delivered 3-5 working days from the date you place your order.
Large and High Value Item Delivery*
Your order will be delivered 1-7 working days from the date you place your order. From time to time there may be disruptions in our delivery network. Click here for the latest delivery updates.Close
What delivery options do you offer?
Next Day Delivery - £3.95
Next Day Delivery is available on orders placed before 7pm Monday - Friday.
Next day orders placed after 7pm on a Friday will be delivered on the following Monday.
Next day orders placed on a Saturday and Sunday will be delivered the following Tuesday, however if we can send this to you early we will!
During peak times we may not be able to offer Next Day Delivery.
Named Day Delivery - £3.95
Named Day delivery gives you the flexibility to choose your own delivery day.
We can deliver your items from Monday to Saturday, up to 2 weeks from the date you place your order.
During peak times we may not be able to offer Named Day Delivery.
FREE Standard Delivery over £20 (*Exclusions apply)
Delivery will be 3-5 working days from the date you place your order.
Standard delivery is only £2.95 for orders under £20.
*Excludes large and high value items
Large Item Delivery - £6.95
Large products can only be delivered through our specialist delivery service.
Due to the high value of selected products, these items will also be sent with our specialist courier to provide a more secure delivery.
We will deliver most items within 1-7 working days.
CollectPlus - £2.95
Our CollectPlus service allows you to shop online and have items delivered to a convenient CollectPlus Point near you.
for more CollectPlus information.
68彩票网注册Some of our delivery services may only be available in areas as specified by our couriers. If the service is not available in your area, it won't be shown as an option on the website once you've selected your delivery address.Close
* Large and High Value Item Delivery will remain at £6.95 even if order value is over £20.00
- Next Day Delivery
- Named Day Delivery
- Standard Delivery over £20
*Excludes large and high value items
68彩票网注册 Standard delivery is only £2.95 for orders under £20
- Large and High Value Item Delivery
Can you deliver to my location?
While geographical location can restrict some of the delivery services we are able to offer on some products, we deliver to most postal areas in mainland UK.
During checkout, you can use the Address Lookup field to find your required delivery address, and the available options will be presented to you based on this.Close
Can I track my order?
68彩票网注册Yes. If you are a registered customer, you can track your order within the My Account section.
68彩票网注册Log in via the Log in / Register link at the top of the page.
Within your account page (also accessible from the top of the page once signed in), you can track your order from within the Order History section.
If you have not yet registered with us, you can track your order once it has left our warehouse, we’ll send you a tracking link once your order is on its way.
68彩票网注册The courier will provide updates about your delivery via SMS and/or email.
From time to time there may be disruptions in our delivery network. Click here for the latest delivery updates.Close
Is there a minimum spend for delivery?
68彩票网注册There is no minimum spend for delivery.
68彩票网注册Enjoy free standard delivery on all wine and Specialbuys orders over £20, excluding large and high value item deliveries. For orders under £20, standard delivery is charged at £2.95.Close
Can I get same-day delivery?
68彩票网注册Whilst we don't currently offer same-day delivery, if you place your order before 7pm Monday-Friday, you will qualify for delivery on the next working day. Orders placed after 7pm on a Friday will be delivered on the following Monday.
68彩票网注册Next day orders placed on a Saturday and Sunday will be delivered the following Tuesday, however if we can send this to you early we will!
Dependent on location and item availability.Close
How will I know when my delivery has arrived?
You will receive an email alert when your full order is dispatched from our warehouse.
68彩票网注册If you supplied us with a mobile phone number during checkout, you will also receive a text message. Some of our couriers will additionally send you a delivery time notification via email / SMS message.
68彩票网注册This is dependent on the product and your location.Close
Is Saturday delivery available?
Yes, Saturday delivery is available through selecting Named Day delivery during checkout. Delivery will be on your chosen Saturday, between 7am and 9pm. During peak times we may not be able to offer Saturday delivery.Close
I've ordered multiple products, will all of my products be sent together?
Every effort is made to ensure multiple items are sent to you within the same parcel, however due to product type or dimensions this is not always possible and you may receive the same order in separate parcels on different days.Close
- I missed my delivery, what can I do now?
I won't be in for my delivery, what are my options?
If you’re not going to be in to receive a delivery, don't worry; most of our couriers will attempt 3 times to deliver your parcel.
Some of our couriers even offer inflight options where you can request a neighbour sign for the parcel, or authorise the driver to leave the parcel in a safe place. These options can be accessed via your tracking link.
For larger orders you may be contacted directly to rearrange your delivery date.Close
My delivery has arrived but part of it is damaged. What do I do?
All our suppliers, warehouse staff and couriers will do their utmost to ensure your delivery arrives in perfect condition, but if there are any issues, you can return the damaged goods to us. For more information on how to return your item, click here.
Wine and Hampers
68彩票网注册If your wine, hamper, or an item within the hamper is damaged, please to contact our Customer Service team who will be happy to help you.Close
What is minimum unit pricing legislation? Will it affect my order?
On 1st May 2018 in Scotland and 2nd March 2020 in Wales, legislation was introduced that means that the pricing of alcohol must be at least 50p per unit. Because of this some lines are no longer available for delivery online. Affected products may still be available in store, but the prices and “Alcohol by Volume” or “ABV” measurements in our Scottish and Welsh stores may vary to the prices and “Alcohol by Volume” or “ABV” displayed online. Click here68彩票网注册 to view affected products
You will be notified throughout the online shopping process that certain products are not available in Scotland or Wales. If you place an order for any such products to be delivered to an address in Scotland or Wales then they will be removed from your order and their value refunded to you. You will receive an e-mail explaining what has happened. We will still look to provide any other products in your order.Close
Can I change my delivery date or address after I have placed my order?
You will not be able to amend any delivery information once your order has been received; however if you are worried about missing your delivery, be assured that most of our carriers will attempt up to 3 times to deliver, or may be able to leave your parcel in a safe place or with a neighbour if you are not home.
Click here for more information on missed deliveries.Close
- Is the weather affecting my delivery?
I have ordered other items along with my hamper(s), when will I receive them?
If you have ordered other items along with your pre-ordered hamper(s), rest assured these other items will be sent to you separately, without delay. Your items may arrive in multiple parcels.
68彩票网注册The courier will provide updates about your parcels as your deliveries progress.
Funds will be charged to your card at the time you place your order.Close
I have placed a pre-order, when can I expect it to be delivered?
Our pre-order service allows you to order and pay for items now, which we will send to you when they come into stock.
A pre-order item will display an estimated dispatch date, however if we can send this to you early we will!
If you have placed a standard delivery order which contains pre-ordered items, delivery will be made within 3 to 7 working days from the estimated dispatch date.
Large item or High Value Item Delivery
If you have placed an order which contains a pre-ordered large or high value item, delivery will be made within 1-7 working days from the estimated dispatch.Close
How will my online order be packaged?
We are committed to delivering responsibly packaged goods and our range is constantly reviewed.
Where possible, most of our products will be packed and wrapped in recyclable or reusable materials. However, due to the size and weight of some products, you might receive a package in a specialist or manufacturer's package.
Click here for more information on how we are tackling packaging and plastic waste throughout our business.Close
How do I arrange to have my order delivered to a CollectPlus collection point?
When placing your order you will be able to choose CollectPlus as a delivery option on the Delivery Options page before you get to the Payment page of checkout.Close
How long will it take for my order to arrive at my chosen CollectPlus collection point?
Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point.
68彩票网注册You will receive confirmation from CollectPlus via email and/or SMS once your parcel is available for collection. This will include your unique collection code.
68彩票网注册Your item(s) will normally arrive at the collection point within 3-5 working days.
Parcels are delivered to CollectPlus collection points Monday to Saturday.
A specific time for arrival cannot be given.Close
How much does CollectPlus cost?
The CollectPlus service costs £2.95 per order. It doesn't matter how many items are included, as it’s a one-off charge per order.Close
Why is CollectPlus not available for my current order?
Unfortunately some items can’t be sent to a CollectPlus collection point.
This is probably because the item you wish to purchase is either too large or too heavy for this delivery method.
Please note that this service is only available for suitable items being shipped to customers in the UK.Close
How many CollectPlus collection points are there?
68彩票网注册CollectPlus has over 7000 stores throughout the UK and Northern Ireland.
These could be your local Co-Op, McColls, Budgens or Spar, as well as many independently owned convenience stores and newsagents and petrol stations.
Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.Close
Where is my nearest CollectPlus collection point?
Choose CollectPlus as your delivery method during checkout and you will be able to select your nearest collection point.
Alternatively, the CollectPlus website offers a postcode or location search. Visit the CollectPlus website by clicking here.Close
When are CollectPlus collection points open?
Nearly all CollectPlus stores are open early ‘til late, 7 days a week.
The opening times for your local store will be shown as you choose your preferred collection point when placing your order. Alternatively, for more information on CollectPlus stores.Close
What do I need to take when I collect my parcel from a CollectPlus collection point?
Please take your CollectPlus collection code and proof of ID with you when you go to the collection point to collect your parcel.Close
When making a collection, which forms of ID will be accepted?
CollectPlus collection points accept the following forms of ID:
68彩票网注册- Driving licence
68彩票网注册- Utility bill
68彩票网注册- Mobile phone bill
- Wage slip
- Bank statement
- Cheque guarantee/credit/debit card
- Bank/building society book
What should I do if I lose my collection code for CollectPlus?
If you have lost the collection code sent to you by CollectPlus via email or SMS then please visit the CollectPlus website by , as you cannot collect your parcel without it.Close
What should I do if I don't receive my collection code from CollectPlus?
If you haven’t received an email or SMS from CollectPlus with your collection code and the parcel’s estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you.Close
Can someone else collect my order on my behalf?
Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.Close
How much time will I have to collect my parcel?
68彩票网注册Your parcel will be held at CollectPlus at their collection point for 10 days before being returned to us.
68彩票网注册You will receive reminders from CollectPlus after 3 days and 7 days of the parcel arriving at the collection point if you haven’t already collected your parcel.
If your parcel is returned to us it will be processed as a return and a refund will be issued. You may still be charged for the CollectPlus delivery cost.Close
What should I do if my parcel isn't available when I arrive at the CollectPlus collection point?
Please contact our team who will be happy to look into it for you.Close
Once my CollectPlus order has left, can I track it?
Yes, CollectPlus provides a tracking service which allows you to see where your parcel is and when it has arrived in store. To track your order, visit the CollectPlus website by .Close
What if I want to return an item I have collected from a CollectPlus collection point?
If, when you pick up your parcel, you decide that you don’t want all or part of the order, or an incorrect item has been sent, please follow our normal returns process.
To return the parcel using CollectPlus, take your item(s), along with a completed Returns form, to a CollectPlus collection point, attach the correct label to the packaging and send us the parcel. e to find your nearest CollectPlus collection point. For more information on CollectPlus returns or to create a new CollectPlus label, .
68彩票网注册If you are returning a wine order that has been collected from a CollectPlus collection point, please contact our team to arrange your return.Close